Privacy Policy

Privacy Policy on rentaboatserbia.rs

Protecting Your Privacy

Thank you for visiting rentaboatserbia.rs. Your privacy is important to us, and we are committed to protecting the personal data you provide when using our website, submitting an enquiry, making a booking or using our services.

This Privacy Policy explains what information we collect, how and why we use it, with whom it may be shared, how long we retain it and what rights you have regarding the processing of your personal data.

What Information Do We Collect?

When using our website, we may collect information that you voluntarily provide through the contact form, booking form or direct communication with our team.

This may include:

• Full name
• Phone number
• Email address
• Booking information, such as the date, time, number of guests, selected boat and other information required to arrange the service
• Information required to keep a record of completed payments
• Any additional information you voluntarily provide through an enquiry or communication with us

When you use our website, certain technical information may also be collected automatically, such as your IP address, device type, web browser, pages visited and website usage data, depending on your cookie preferences.

How Do We Use Your Information?

We process personal data to the extent necessary to provide our services, communicate with users and comply with our legal obligations.

Your information may be used for:

• Processing enquiries and bookings
• Checking availability and arranging services
• Confirming bookings and providing the necessary information
• Communicating with clients before, during and after the fulfilment of a booking
• Processing and recording payments
• Handling complaints and refund requests
• Providing customer support
• Complying with legal and accounting obligations
• Improving the quality of our website and services
• Analysing website traffic and usage where the appropriate consent has been provided

Sharing Information with Third Parties

We do not sell, rent or disclose your personal data to third parties for marketing purposes.

Information may be shared with partners involved in fulfilling a specific booking, such as boat owners, skippers or other contracted service providers, solely to the extent necessary to fulfil the booking.

Information may also be processed by providers of technical, hosting, analytics, accounting or payment services where necessary for the operation of the website, payment processing or compliance with our legal obligations.

Information may also be disclosed to competent public authorities where required by law.

Card Payment Security and Transaction Data

When making a payment by card, payment card details are entered and processed within the secure environment of the payment service provider.

Rent a Boat Serbia and rentaboatserbia.rs do not have access to the client's complete payment card details and do not store the card number, card expiry date or CVV/CVC security code.

The information required to process a card transaction is transmitted through secure communication between the user and the payment processing system.

Following a completed payment, we may have access to transaction information necessary for payment confirmation and record keeping, such as the transaction amount and currency, date and time of the transaction, transaction status, authorisation code and transaction reference number.

This information is used solely for payment records, linking the transaction to the relevant booking, handling any complaints or refunds, and complying with legal and accounting obligations.

Protection of Personal Data

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or unauthorised disclosure.

Access to personal data is limited to individuals who require such information for processing bookings, fulfilling services, processing payments, communicating with clients or complying with legal obligations.

Cookies

rentaboatserbia.rs uses cookies that are necessary for the proper functioning of the website, as well as other categories of cookies in accordance with the user's choices and consent preferences.

Cookies may be used to analyse website traffic, improve website functionality and enhance the user experience.

Detailed information about the types of cookies we use, their purpose and how you can manage your consent is available in our Cookie Policy.

How Long Do We Retain Your Information?

We retain personal data only for as long as necessary for the purposes for which it was collected, including fulfilling bookings, providing customer support, handling complaints and complying with legal, tax and accounting obligations.

Once the applicable retention period has expired, personal data is deleted or anonymised unless there is a legal obligation requiring us to retain it for a longer period.

Your Rights

In accordance with applicable personal data protection regulations and depending on the circumstances of the processing, you may have the right to:

• Request information about the processing of your personal data
• Request access to your personal data
• Request the correction of inaccurate or incomplete information
• Request the deletion of your personal data where the applicable legal requirements are met
• Request the restriction of processing
• Object to the processing of your personal data where permitted by law
• Withdraw previously given consent where the processing is based on consent

To exercise any of these rights, you can contact us by email at booking@rentaboatserbia.rs.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in applicable regulations, our business practices, website functionality or the services we use.

The current version of this Privacy Policy will always be available on this page.

Contact

If you have any questions regarding this Privacy Policy, the way we process personal data or the exercise of your rights, you can contact us by email at booking@rentaboatserbia.rs or through the contact form on our website.

Please note: This Privacy Policy provides information about how we collect, use, retain and protect the personal data of users of rentaboatserbia.rs.

Last updated: 18 August 2026.